The Basics
1. Definitions
When we say “we,” “us,”, “our,” and “Realvolve,”, we refer to Realvolve, Inc., a Delaware corporation. When we say “you”, “your” or “Member,” we refer to the person or entity that’s registered with us to use our Services (defined below).
We provide software as a service you may use to create and manage contacts, properties, escrows, documents, notes, events, and tasks. Our software also allows you to send and manage email messages, to interoperate with a variety of social networks, and to send and receive SMS text messages (collectively, the “Services”). We offer the Services via our “Website,” https://www.realvolve.com.
In the delivery of our Services, we may gather Personal Information, which is data pertaining to you and your contacts. A ‘Contact List’ comprises the compilation of email addresses and phone numbers that either you or one of our Members has emailed or texted, or plans to email or text, along with all associated details for those contacts. By submitting your phone number, you are providing consent to receive text messages from your real estate agent or their team, which includes agents or transaction coordinators.
Please be aware that:
- You have the right to opt-out of receiving text messages at any point by replying with ‘STOP‘.
- If you grant VERBAL consent to be contacted, this must be documented within the client’s records.
- Adding contacts to your database implies that they are giving verbal consent to receive text messages from you. They will be considered as having opted-in to communication.
- Upon receipt of the first text message, the client will be sent a link to either confirm their opt-in status or to opt-out if they choose not to receive further messages.
We respect your privacy and will not share your information with any third parties outside of the necessary scope as outlined in our Privacy Policy.
2. Changes
If there are any changes to this Privacy Policy, we’ll post them on our Website and send them to you via the last email address you gave us. Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later).
You may object to any changes within twenty (20) days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future.
We don’t treat the information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever change our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you‘ll be able to opt out without termination.
3. Effective Date
This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you, according to our Terms of Use.
4. Questions
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please use our contact form to get in touch.
Your Information
5. Information We Collect
Information You Provide to Us: When you register to use the Services, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Use and Privacy Policy.
Information from your Use of the Service: We may get information about how and when you use our Services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
Cookies: When you register to use Realvolve, we store “cookies,” which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Services.
Information from Other Sources: Because our services integrate with other websites, we may get more information about you, like name, age, and participation in social media websites, by searching the Internet or querying third parties (we’ll refer to that information as Supplemental Member Information). We only collect data that’s publicly available or provided by a third party according to its terms of use.
Google user data: We access your Google data so that you can –
1. Link your Realvolve and Google accounts. (Google OAuth Scopes: https://www.googleapis.com/auth/userinfo.email, https://www.googleapis.com/auth/userinfo.profile, https://www.googleapis.com/auth/plus.me)
2. Manage and keep your contacts up to date between Realvolve and Google Contacts with two-way contact sync. (Google OAuth Scope: https://www.googleapis.com/auth/contacts)
3. Manage and keep your calendar events and tasks up to date between Realvolve and Google Calendar with two-way calendar sync. (Google OAuth Scopes: https://www.googleapis.com/auth/calendar, https://www.googleapis.com/auth/tasks)
4. Export contacts from Realvolve to a Google Drive spreadsheet. (Google OAuth Scope: https://www.googleapis.com/auth/spreadsheets)
5. Upload, manage, and keep your documents up to date between Realvolve and Google Drive with two-way file sync. (Google OAuth Scopes: https://www.googleapis.com/auth/drive, https://www.googleapis.com/auth/drive.file, https://www.googleapis.com/auth/drive.metadata)
- Realvolve will only use access to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- Realvolve will not use this Gmail data for serving advertisements.
- Realvolve will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App’s internal operations and even then only when the data have been aggregated and anonymized.
Realvolve’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Compliance was certified by an independent third-party audit in April 22, 2021 and usage of Restricted Scopes was approved by Google. No substantive change has been made to the usage of Restricted Scopes since since the completion of the most recent security assessment.
6. Use and Disclosure of Your Personal Information
We may use and disclose your Personal Information only as follows:
To promote use of our services. For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the Services, we may send you an email asking whether you want to sign up. And if you use any of our Services, and we think you might benefit from using another service we offer, we may send you an email telling you about it.
To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments. To learn more about the steps we take to safeguard that data, see Section 7 below.
To send you system alert messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.
To provide customer support.
To protect the rights and safety of our Members and third parties, as well as our own.
To meet legal requirements like complying with court orders and valid subpoenas.
To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
To prosecute and defend a court, arbitration, or similar proceeding.
To support and improve the Services we offer. This includes adding features that compare Members’ Email Campaigns, or using data to suggest other publishers your subscribers may be interested in.
To communicate with you about your account for informational, not promotional, reasons.
To transfer your information in the case of a sale, merger, consolidation or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy.
To send you informational and promotional content that you may choose (or “opt in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
35. Subpoenas
Occasionally, we have to disclose information about our customers to meet legal requirements. Third-party disputes are a common example: If two parties have a dispute, and one of them used Realvolve in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.
36. Public Information and Third Parties
Blog. We have public blogs on our Website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you’d like it to be removed, contact us here. If we’re not able to remove your information, we’ll let you know why.
Social Media Widgets. Our Websites include social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Links to Third-Party Sites. Our Websites include links to other websites, whose privacy practices may be different from Realvolve’s. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.
37. Content of Email Campaigns
When you send email marketing, it bounces around from server to server as it crosses the internet. Along the way, server administrators can read what you send. Email wasn’t built for confidential information. If you have something confidential to send, please don’t use Realvolve.
Sometimes we review the content of our Members’ email campaigns to make sure they comply with our Terms of Use. To improve that process, we have software that helps us find email campaigns that may violate our Terms. Our employees or independent contractors may review those particular Email Campaigns. This benefits all of our Members who comply with the Terms of Use because, among other things, it reduces the amount of spam being sent through our servers and helps to maintain high deliverability.
38. Confidentiality
Our rule of thumb is “Never send anything in an email that you wouldn’t put on a postcard.”
39. Your Contact List
Your subscriber lists (contacts) are stored on a secure Realvolve server. We don’t, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it’s required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorized employees have access to view Contact Lists. You may export (download) your lists from Realvolve at any time, as long as we have a copy.
We’ll use and disclose the information in your Contact Lists only for the reasons listed under Use of Your Personal Information, except the following. (In other words, we will not use and disclose the information in your Distribution Lists to):
bill or collect money owed to us;
send you system alert messages;
communicate with you about your account; or
send you informational and promotional content.
Your Contact Data
It’s worth repeating: We respect your privacy and your subscribers’ privacy. We do not sell your information or bother anyone on your mailing list.
Realvolve uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Realvolve. Although Realvolve owns the code, databases, and all rights to the Realvolve application, you retain all rights to your data. Security procedures are in place to protect the confidentiality of your data.
Security
10. Notice of Breach of Security
Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then Realvolve will notify you as soon as possible and later report the action we took in response.
11. Safeguarding Your Information
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).
Realvolve accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Contact Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
Compliance
12. Safe Harbor Certification
Realvolve complies with the U.S.–E.U. and U.S.–Swiss Safe Harbor Framework, which is overseen by the U.S. Department of Commerce and covers the collection, use, and retention of personal data from European Union member countries and Switzerland. We certify that we follow the principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
13. Accuracy of Data, Transparency, and Choice
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place. We keep some data indefinitely, relating to when and where Emails were sent, which bounced, which resulted in a complaint, and similar information, because we use it to help us screen out people who violate SPAM laws, and for other reasons explained in this policy. Security procedures are in place to protect the confidentiality of your data.
We’ll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by emailing support@realvolve.com. Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.
14. Enforcement
We and TRUSTe regularly review our compliance with this Privacy Policy. If we receive a written complaint, then we’ll respond to the person who made it. We work with TRUSTe to resolve any complaints that we can’t resolve with our Members directly.
Thanks for taking the time to learn about Realvolve’s privacy policy, and thanks for trusting us to be your contact relationship management solution.